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Do I have a choice of Body Shops?

Yes, you can choose any reputable repair shop to repair your vehicle. We do have preferred repair shops in certain geographic areas. Participation in our preferred repair shop program is totally voluntary. If you do not choose to use one of our preferred repair shops or do not live in an area where they are available, we will assign an independent appraiser to write an appraisal of damages. The appraiser will work with the shop of your choice to arrive at an agreed upon repair price.

If you elect to participate in our preferred repair shop program, these shops are pre-approved by 21st Century Insurance and they guarantee their repair work for as long as you own your vehicle. Also, when you use one of our appraisal shops, the results are sent electronically to your claims representative who will help to expedite the claims process.

Related Questions

Do checks go to the Body shop or the Insured?
Choosing a repair shop
If I use one of 21st Century Insurance's preferred repair shops, is the work guaranteed?

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General Information
Claims

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