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Paperless Terms and Conditions

Please read the following Terms and Conditions carefully. By electing to enroll in our Paperless option, you agree to be bound by them. If you do not agree with any of these terms and conditions, you may not enroll in the Paperless option.

We reserve the right to modify these Terms and Conditions at any time. Continued participation in the Paperless option will constitute your acceptance of any revisions to the Terms and Conditions. Please check the Terms and Conditions on the Paperless Preferences page on our Web site regularly.

What are the hardware and software requirements?

Hardware Requirements: You will need access to the Internet and a valid e-mail account.
Software Requirements: You will need Adobe Acrobat Reader version 4.0 or greater to view Paperless documents.

Should we make changes to the hardware or software requirements for the Paperless option such that you may no longer be capable of accessing or retaining your electronic insurance documents, we will inform you of the revised hardware and software requirements. You will then need to review the new requirements and indicate your consent to continue participating in the Paperless option according to the new requirements

What are my responsibilities?

Once you enroll in the Paperless option, it is your responsibility to inform us of any changes to your e-mail address. It is also your responsibility to keep your e-mail address active and capable of receiving new e-mails. To do this, ensure that your e-mail account has sufficient space for new e-mails and that your e-mail server and spam-blocking software do not block our e-mails. We are not responsible for problems arising from e-mails sent to an inactive or out-of-date e-mail address, unless we are solely negligent for using an incorrect address.

Which documents will I receive electronically?

You will receive the categories of documents (billing, policy documents, or correspondence) that you have elected to receive electronically, unless we cannot deliver the documents electronically due to legal and technological constraints in your state. In that case, those documents will be delivered via USPS. Some examples are:

Paperless Option Example Documents
Policy Documents ID cards, declarations page, coverage selection forms, auto insurance policy, policy endorsements, state notices.
Billing Documents Billing statements, automated payment statements.
Correspondence Documents Letters, discount forms, vehicle inspection information.

Note: In certain states, we will continue to mail your ID cards when legally required. This includes AL, DE, GA, IL, KY, LA, MO, NV, NJ, NY, OH, RI, TX, VT and WA.

How do I access my documents?

We will send you an e-mail message with a link to our Web site when new documents or bills are available to review, print, or save to your computer. It is your responsibility to log in to our Web site to view your documents.

What fees are associated with enrollment in or withdrawal from the Paperless option(s)?

There are no fees associated with enrolling in or withdrawing from the Paperless option. However, if your policy is currently receiving a discount that is dependent on the Paperless service, you may lose this discount.

How can I discontinue the Paperless option?

You may discontinue the Paperless option for any category of document at any time and have all insurance documents in the associated category(ies) mailed via USPS. (Please allow up to 24 hours for removal of the Paperless option). You have the following options:

  • Log in to our Web site and follow the instructions to discontinue the Paperless option.
  • Call a Customer Service Representative or your agent, if applicable.

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