We're here when you need us most
21st Century Insurance customers will now benefit from a new claim service experience.
Welcome to HelpPoint Claim Services by Farmers® - the new name and face of auto claim services for 21st Century customers. Our award-winning claim service is staffed with over 12,500 claims professionals who are focused on helping you when you need us most. Here is what else makes HelpPoint Claim Services unique:
You can contact us 24 hours, 7 days a week to speak with a knowledgeable professional for all your claim needs.
The Farmers Direct Repair Program. This trusted network of over 2,500 repair facilities nationwide gives our customers faster service and quality repair work - all of which is guaranteed for as long as you own your car.
A state-of-the-art Mobile Claim Center to provide on the scene service during a catastrophe.
A fleet of claim automobiles, equipped with GPS technology, ensuring the most efficient deployment of field adjuster resources possible.
Contact us with any of your auto claim needs at (888)244-6163.