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April 2011

21st Century receives fifth consecutive J.D. Power and Associates Call Center Certification

At 21st Century Insurance, we are committed to providing the same great coverage, and the highest quality customer service, for less.

And judging by the feedback from our customers, it’s clear that good customer service matters when they call about their policies.

That’s why we are proud to announce that once again, J.D. Power and Associates has recognized 21st Century Insurance Call Centers for delivering “An Outstanding Customer Service Experience” through their Call Center Certification Program. 21st Century is part of a distinguished group of companies to achieve that distinct honor.

The Call Center Certification Program allows companies to identify and focus on critical areas of customer satisfaction by utilizing best practices that are aligned with customer needs. The program also provides an advantage for call centers in marketing and promoting their efforts to improve customer satisfaction, thereby attracting more clients.

Eligible call centers are measured for effectiveness in the following areas: recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities.

For J.D. Power and Associates Certified Call Center ProgramSM information, visit www.jdpower.com

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