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Auto Insurance Information Center

January 2012

How HelpPoint® works for you

HelpPoint® Claim Services by Farmers® helps serve customers with claims and roadside emergencies.

How HelpPoint works

A staff of more than 12,500 claims professionals means you receive assistance when it's needed. As part of the Farmers® family of companies, 21st Century Insurance customers benefit from the same outstanding claim service.

How to file a claim

To file a claim with 21st Century, using your mobile device, open the 21st app and click on Claim Services (you will be prompted to run the Farmers iClaim app to complete the process). You can also visit 21st.com for more information or to file a claim online or call (888) 244-6163 with your auto claim needs.

After the claim is filed

To assist in getting your car back on the road, we offer the Farmers Circle of Dependability Program. This program consists of a trusted network of more than 2,200 repair facilities nationwide that provide customers faster service and high quality repair work that is guaranteed for as long as you own your car. As part of the Farmers family of companies, 21st Century Insurance is proud to offer auto claim services through HelpPoint® Claim Service by Farmers®.

Available 24 hours a day 7 days a week, HelpPoint's knowledgeable claims professionals are ready for all of your auto claim needs. In the event of a catastrophe, our trained and specialized Catastrophe Teams are ready to provide-on-the-scene service as needed.

HelpPoint Claim Services by Farmers and 21st Century Insurance - There for you when you need it most.

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