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Auto Insurance Information Center

General Information


What 21st Century Insurance affiliated insurance companies are used to write auto insurance, direct to the consumer, for 21st Century Insurance?
For a state by state listing of the companies used to write auto insurance direct to the consumer ...

What is the difference between "Limited Tort" Option and "Full Tort" Option?
"Limited Tort" Option - The laws of the Commonwealth of Pennsylvania give you the right to choose a...

Do you offer support for Spanish speaking consumers?
1) Como me contacto un representante de ventas para una cotizacion? To obtain a quote,...

How soon can I start a new policy?
21st Century Insurance coverage can usually start as soon as 12:01 A.M. tomorrow. Your down payment...

Do you offer extended warranty policies for automobiles?
21st Century Insurance does not currently offer automobile extended warranty contracts.

Do you write insurance on motorcycles?
21st Century Insurance does not currently write insurance on motorcycles. However, we have a relati...

Is there a grace period?
21st Century Insurance does not offer a grace period.* *Except in AZ where the law requires a 7 day...

Does 21st Century Insurance offer non owner auto insurance policies?
21st Century Insurance does not offer any type of non owner auto insurance policies.

Does 21st Century Insurance offer boat insurance policies?
21st Century Insurance does not write boat insurance policies. However, we have relationships with ...

Does 21st Century Insurance offer insurance for ATVs?
21st Century Insurance does not write insurance policies for ATVs. However, we have relationships w...

Does 21st Century Insurance offer insurance on recreational trailers, utility trailers, and motor homes?
21st Century Insurance does offer insurance policies for both recreational and utility trailers as ...

What happens if I have a claim?
21st Century Insurance has a Claims Reporting Hotline that is available when you need it, 24 hours ...

Does 21st Century Insurance write Fleet vehicle policies?
21st Century Insurance only writes Personal Auto Insurance policies, but our partner company, Farme...

Where is the closest 21st Century Insurance agent located?
21st Century Insurance, the product supported by this web site, is a direct-to-consumer provider of...

What is Towing And Labor Coverage?
21st Roadside Assistance, includes 24-hour roadside assistance for all insured vehicles anywhere in the US and Canada...

What are anti-lock brakes and how do I determine if I have them?
Anti-lock brakes are a factory installed device on some cars that allows for better control while b...

I am relocating to Canada and was wondering if 21st Century Insurance offers auto insurance there?
At this time 21st Century Insurance does not currently offer an auto insurance program for resident...

What is Collision Coverage?
Collision Coverage protects your vehicle against direct and accidental loss by collision with anoth...

What is Comprehensive Coverage?
Comprehensive Coverage (also known as "Other than Collision" coverage) is sometimes referred to as ...

What happens to my policy when I get into an accident? Violation?
Contact our claims department immediately to report the loss. You may call toll free 1-888-244-6163...

What discounts are available in Hawaii?
Currently, there are no discounts for Hawaii.

What discounts are available in the state of Massachusetts?
Currently, there are no discounts for Massachusetts.

How much will my premium increase if I have an accident/violation?
Depending on the nature of the accident or violation, your premium may not increase at all. If it d...

What discounts does your company offer?
Discounts vary by state. To view the discounts available in your state, choose your state from the...

What is the Driver Training Discount?
Drivers under age 21 who complete a state approved driver training course are automatically entitle...

I just bought a new car. What do I need to do to get it added to my policy so I have coverage?
First, congratulations on your new automobile. Getting coverage for your new vehicle is simple. You...

If I need to contact a representative at 21st Century Insurance, how would I do that?
For your convenience, we have representatives available from 7:00 AM until midnight in your respect...

What address do I use if I need to mail something overnight?
Forms or documents related to 21st Century Insurance policies can be sent to the following address....

What is gap coverage? Does 21st Century Insurance offer gap coverage?
Gap coverage is available to provide coverage for the difference between the outstanding indebtedne...

My child has a Learner's Permit. When do they need to be added to the policy as a driver?
If a driver in your household has a learner's permit, they do not have to be added your policy as a...

Why has my policy been canceled?
If a policy is canceled by an insurance carrier it could be for a number of reasons. The answer to ...

What is Full Glass Coverage?
If chosen, your Comprehensive Coverage deductible may be waived for glass claims. This option is no...

What if my car isn't drivable after I am involved in an accident?
If the car is not drivable it will need to be towed. Make sure you get the address of the service ...

What is covered under Towing/Labor Coverage?
If the towing were a result of a disablement (dead battery, broken fan belt, etc), the towing would...

If I rent a car do I need to purchase the Rental Car Company insurance?
If you have a policy with us and at least one of the vehicles on the policy has physical damage cov...

I reside in a state that requires my vehicle to be inspected for physical damage coverage, how do I go about getting it done?
If you reside in one of the four states that require your vehicle to be inspected for physical dama...

What is Extended Transportation Expense Coverage(Rental Reimbursement)?
If your vehicle should be temporarily disabled for more than a day due to a covered auto accident, ...

Does 21st Century Insurance write insurance policies for people with a DUI or DWI?
In most states we will accept applicants with one DUI, DWI or other major violation. To see if you ...

How can I get a quote on auto insurance?
In order to provide you with our best possible quote, please contact us through either: 1.) 1-877-3...

How is my coverage amount determined?
Initially we will ask you what coverage amount you would like. Usually this will be the amount on y...

How do I obtain replacement insurance ID cards?
Insurance ID cards are included for each insured vehicle with each 6-month new business policy and ...

Does 21st Century Insurance offer antique or classic car auto insurance?
Insurance products for the 21st Century Insurance Classic Auto program are underwritten by Foremost...

Should I repair or replace my cracked windshield?
It is our practice to waive your Comprehensive Deductible when you repair your windshield rather th...

When will my lienholder be contacted with any changes to my vehicle(s)?
Lienholder's should receive confirmation of vehicle changes within 7-10 days business days of the c...

What is Medical Payments Coverage?
Medical Payments coverage pays up to a specified amount for injuries sustained by you and covered p...

When can I expect a check?
Most losses are paid within 7 days of a report. If you wish, we can pay your shop directly. Just te...

Why do I have to pay higher rates when you have a rate increase? I didn't have a claim.
Most people don't plan to have an accident or submit a claim to their insurance company. And the fa...

What happens if I move to another state?
Moving to another state will require us to issue you a new policy. Please call our toll free custom...

Where should I send documents for my policy?
New Policy Correspondence Address: This address should be used if you have started a policy with us...

Do checks go to the Body shop or the Insured?
On repairable vehicles, the check will be made payable to the insured and lien holder and mailed to...

How long will it take to process my payment in your payment center?
Payments mailed via postal mail are credited to your policy the day they are received. It may take ...

Can I make a payment using Western Union? What is required?
Please contact/locate a Western Union office by calling 1-800-325-6000. When completing the Western...

I have been requested to submit a claim-free letter. What form do I need to complete?
Policies canceled either by the insured's request or for non-payment are routinely reviewed for rei...

What is Bodily Injury Liability Coverage?
Protects the insured as the owner or driver of a vehicle for all sums which the insured becomes leg...

When can I expect my renewal?
Renewals are generated and mailed 60 days in advance with the exception of New Jersey. New Jersey r...

What is the Safe Vehicle Discount?
Save up to 10% automatically if you drive what we classify as a "safe" vehicle. Cars like the Buick...

What is Property Damage Liability Coverage?
Similar to Bodily Injury Liability but limited to damage caused by you to another person's property...

Why do you need to know about every driver in the household?
Since we write auto policies that cover specific vehicles, we need to consider all potential driver...

What is the process if my spouse and I are separated? Divorced?
Single Vehicle Policy If the vehicle listed is registered solely to the Named Insured, a written re...

What is the Mature Driver Discount?
The Mature Driver Discount is a defensive driving discount for which a mature driver (generally age...

What is the NAIC number?
The NAIC number is a number that the National Association of Insurance Commissioner's (NAIC) assign...

What is the difference between an appraiser and an adjuster?
The appraiser is the person who inspects your vehicle for damages. The adjuster, who is also known ...

What forms are needed in the state of South Carolina?
The available forms and a brief description are listed below. You can open a .pdf version of the f...

What forms are needed in the state of Florida?
The available forms and a brief description are listed below. You can open a .pdf version of these...

What forms are needed in the state of Wyoming?
The available forms and a brief description are listed below. You can open a .pdf version of this ...

What forms are needed in the state of Alabama?
The available forms and a brief description are listed below. You can open a .pdf version of these ...

What forms are needed in the state of Arizona?
The available forms and a brief description are listed below. You can open a .pdf version of these ...

What forms are needed in the state of Arkansas?
The available forms and a brief description are listed below. You can open a .pdf version of these ...

What forms are needed in the state of New Jersey?
The available forms and a brief description are listed below. You can open a .pdf version of these ...

What forms are needed in the state of New York?
The available forms and a brief description are listed below. You can open a .pdf version of these ...

What forms are needed in the state of Alaska?
The available forms and a brief description are listed below. You can open a .pdf version of this f...

What forms are needed in the state of New Hampshire?
The available forms and a brief description are listed below. You can open a .pdf version of this f...

What forms are needed in the District of Columbia (Washington D.C.)?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of California?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Colorado?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Connecticut?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Delaware?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Georgia?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Idaho?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Illinois?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Indiana?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Iowa?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Kansas?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Kentucky?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Louisiana?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Maine?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Maryland?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Michigan?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Minnesota?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Mississippi?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Missouri?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Montana?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Nebraska?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Nevada?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of New Mexico?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of North Dakota?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Ohio?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Oklahoma?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Oregon?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Pennsylvania?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Rhode Island?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of South Dakota?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Tennessee?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Texas?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Utah?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Vermont?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Virginia?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Washington?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of West Virginia?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What forms are needed in the state of Wisconsin?
The available forms are listed below. You can open a .pdf version of these forms by clicking on the...

What billing methods does 21st Century Insurance offer?
The bill generates and is mailed directly to the customer's address shown on the system - there are...

What is Personal Injury Protection (PIP) (Basic Reparation Benefits in CT)?
The extent of coverage varies by state, but it generally pays for medical and rehabilitative expens...

What discounts are available in Washington D.C.?
The following discounts are available in Washington D.C.: Multi Car Discount Up to 30% (Bodily Inju...

What discounts are available in the state of Alabama?
The following discounts are available in the state of Alabama: Multi Car Discount Up to 30% (Bodily...

What discounts are available in the state of Alaska?
The following discounts are available in the state of Alaska: Multi Car Discount Up to 30% (Bodily ...

What discounts are available in the state of Arizona?
The following discounts are available in the state of Arizona: Multi Car Discount Up to 23% (Bodily...

What discounts are available in the state of Arkansas?
The following discounts are available in the state of Arkansas: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of California?
The following discounts are available in the state of California: Multi Car Discount up to 30% (Bod...

What discounts are available in the state of Connecticut?
The following discounts are available in the state of Connecticut: Multi Car Discount Up to 28% (Bo...

What discounts are available in the state of Delaware?
The following discounts are available in the state of Delaware: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of Florida?
The following discounts are available in the state of Florida: Multi Car Discount Up to 28% (Bodily...

What discounts are available in the state of Georgia?
The following discounts are available in the state of Georgia: Multi Car Discount Up to 30% on Bodi...

What discounts are available in the state of Idaho?
The following discounts are available in the state of Idaho: Multi Car Discount Up to 30% (Bodily I...

What discounts are available in the state of Illinois?
The following discounts are available in the state of Illinois: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of Indiana?
The following discounts are available in the state of Indiana: Multi Car Discount Up to 30% (Bodily...

What discounts are available in the state of Iowa?
The following discounts are available in the state of Iowa: Multi Car Discount Up to 30% (Bodily In...

What discounts are available in the state of Kansas?
The following discounts are available in the state of Kansas: Multi Car Discount Up to 30% (Bodily ...

What discounts are available in the state of Kentucky?
The following discounts are available in the state of Kentucky: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of Louisiana?
The following discounts are available in the state of Louisiana: Multi Car Discount Up to 30% (Bodi...

What discounts are available in the state of Maine?
The following discounts are available in the state of Maine: Multi Car Discount Up to 30% (Bodily I...

What discounts are available in the state of Maryland?
The following discounts are available in the state of Maryland: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of Michigan?
The following discounts are available in the state of Michigan: Multi Car Discount Up to 26% (Bodil...

What discounts are available in the state of Minnesota?
The following discounts are available in the state of Minnesota: Multi Car Discount Up to 30% (Bodi...

What discounts are available in the state of Mississippi?
The following discounts are available in the state of Mississippi: Multi Car Discount Up to 30% (Bo...

What discounts are available in the state of Missouri?
The following discounts are available in the state of Missouri: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of Montana?
The following discounts are available in the state of Montana: Multi Car Discount Up to 30% (Bodily...

What discounts are available in the state of Nebraska?
The following discounts are available in the state of Nebraska: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of Nevada?
The following discounts are available in the state of Nevada: Multi Car Discount Up to 30% (Bodily ...

What discounts are available in the state of New Hampshire?
The following discounts are available in the state of New Hampshire: Multi Car Discount Up to 30% (...

What discounts are available in the state of New Jersey?
The following discounts are available in the state of New Jersey: Multi Car Discount Up to 20% (Bod...

What discounts are available in the state of New Mexico?
The following discounts are available in the state of New Mexico: Multi Car Discount Up to 30% (Bod...

What discounts are available in the state of New York?
The following discounts are available in the state of New York: Multi Car Discount Up to 20% (Bodil...

What discounts are available in the state of North Carolina?
The following discounts are available in the state of North Carolina: Multi Car Discount Up to 20% ...

What discounts are available in the state of North Dakota?
The following discounts are available in the state of North Dakota: Multi Car Discount Up to 30% (B...

What discounts are available in the state of Ohio?
The following discounts are available in the state of Ohio: Multi Car Discount Up to 30% (Bodily In...

What discounts are available in the state of Oklahoma?
The following discounts are available in the state of Oklahoma: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of Oregon?
The following discounts are available in the state of Oregon: Multi Car Discount Up to 30% (Bodily ...

What discounts are available in the state of Pennsylvania?
The following discounts are available in the state of Pennsylvania: Multi Car Discount: 33% to BI/...

What discounts are available in the state of Rhode Island?
The following discounts are available in the state of Rhode Island: Multi Car Discount Up to 30% (B...

What discounts are available in the state of South Carolina?
The following discounts are available in the state of South Carolina: Multi Car Discount Up to 30% ...

What discounts are available in the state of South Dakota?
The following discounts are available in the state of South Dakota: Multi Car Discount Up to 30% (B...

What discounts are available in the state of Tennessee?
The following discounts are available in the state of Tennessee: Multi Car Discount Up to 30% (Bodi...

What discounts are available in the state of Texas?
The following discounts are available in the state of Texas: Multi Car Discount Up to 20% (Bodily I...

What discounts are available in the state of Utah?
The following discounts are available in the state of Utah: Multi Car Discount Up to 30% (Bodily In...

What discounts are available in the state of Vermont?
The following discounts are available in the state of Vermont: Multi Car Discount Up to 30% (Bodily...

What discounts are available in the state of Virginia?
The following discounts are available in the state of Virginia: Multi Car Discount Up to 30% (Bodil...

What discounts are available in the state of Washington?
The following discounts are available in the state of Washington: Multi Car Discount Up to 30% (Bod...

What discounts are available in the state of West Virginia?
The following discounts are available in the state of West Virginia: Multi Car Discount Up to 30% (...

What discounts are available in the state of Wisconsin?
The following discounts are available in the state of Wisconsin: Multi Car Discount Up to 30% (Bodi...

What discounts are available in the state of Wyoming?
The following discounts are available in the state of Wyoming: Multi Car Discount Up to 30% (Bodily...

What discounts are available in the state of Colorado?
The following discounts may be available in the state of Colorado: Multi Car Discount applies if yo...

How long will my good student discount be valid?
The good student discounts are valid for one year. You will need to provide an updated form or repo...

I try to request a quote and it keeps bringing me back to the same page I was on. Why can't I get a quote?
The issue could be a result of using a pop-up blocker. If you have any "pop-up blocker" tools inst...

Why do you ask so many questions before I can get a quote?
The more information we have, the better we can determine the right rate for you. If we asked fewer...

Why do I have to pay for Uninsured Motorist coverage?
The name of this coverage is misleading, and is often mistaken as coverage for the other driver who...

I already have a 21st Century Insurance policy and I have been asked to complete new Florida coverage selection forms. What forms do I need to complete?
The necessary forms and a brief description are listed below. You can open a .pdf version of these...

How can I see if my payment has been credited to my policy?
The online payment center provides the following information on your policy: The last paymen...

I reside in KS and did not qualify to receive a quote with 21st Century Insurance, what can I do now?
The state of Kansas has an Assigned Risk Plan for customers that do not qualify for insurance throu...

I submitted a request for an online quote and received a message saying "Sorry, we can not give a quote at this time." Why not?
There are a couple of reasons why you may not receive an immediate online quote. First, there are o...

What forms are needed in the state of Massachusetts?
There are no required Massachusetts forms at this time.

What are the forms for Hawaii?
There are no state specific forms for Hawaii. For more information on coverage in Hawaii, please go...

If I use one of 21st Century Insurance's preferred repair shops, is the work guaranteed?
These shops are pre-approved by 21st Century Insurance and their repair work is guaranteed for as l...

What is an SR-22 (FR-19 in DE, MD)?
This form is required of drivers who have been convicted of a serious violation, involvement in a s...

How long do I need to wait until I am officially accepted?
Time will vary but you will generally receive a policy and declarations page about 2 weeks after we...

Can I change my password for account access?
To change your password, go to the Policy View log-in screen and enter your original email address ...

I forgot my policy number, how can I find out what it is?
To initiate a chat session please select this link to be connected to the first available customer ...

How do I submit a claim?
To submit an auto claim online, please select the following link, Submit a Claim or call our auto c...

What forms do I need to fill out?
To view the a description of the forms available, and link to those forms, select your state from t...

What is Underinsured Motorist Coverage?
Underinsured Motorist Bodily Injury Coverage pays for your injuries up to the policy limit when the...

What is Uninsured Motorist Coverage?
Uninsured Motorist Bodily Injury Coverage protects you and the occupants of your vehicle for bodily...

What is the 21st Roadside Assistance?
We are happy to announce a new benefit: 21st Roadside Assistance...

What are my payment options?
We can accept the following forms of payment: Credit Cards: (Visa, MasterCard, and Discover)...

How often do you change your rates?
We do not have a set schedule for rate changes. Rate increases or decreases are the result of sever...

How can the rates for 21st Century Insurance be so much lower than other auto insurers?
We frequently get that question from our new policyholders who saved an average of over $300 per ye...

What do I do if I have a windshield claim?
We have a Glass Specialty Unit that can coordinate the repair of your windshield with one of our gl...

How do I cancel with my prior auto insurance carrier?
We offer an easy to complete form which you can complete online, print it out, sign it and mail it ...

I need to cancel my policy. What do I need to do?
We're sorry to hear you're requesting cancellation; we value your business and you as a customer of...

I have an older car. Should I still purchase Comprehensive and Collision coverage?
When deciding whether to purchase physical damage (collision and other than collision), you should ...

How are Glass Claims handled? Windshield Chips?
When you call to report glass breakage, you will be offered a voice prompt to speak directly with o...

What is the Multi-Car Discount?
When you insure 2 or more vehicles on the same policy you can receive up to a 30% discount on Bodil...

Once I have reported the claim, should I get estimates?
When you report the claim, if you have comprehensive/collision coverage for your auto, an appraisal...

What if I have medical coverage on my policy and I am hurt?
When your adjuster calls you, tell them that you have medical bills. The adjuster will handle every...

When will I receive the quote?
Whether you request a quote from our friendly phone representatives or online, generally you will r...

Do you offer umbrella liability policies?
Yes, we do offer Personal Umbrella liability policies to our current automobile policyholders. Lim...

Does 21st Century Insurance offer the ability to view policy documents online?
Yes, we do. The documents that you currently receive in the mail are also available for you to vie...

Does 21st Century Insurance offer the ability to electronically sign applications and state specific coverage selection forms?
Yes, we do. The eSignature program offers our online and call center customers the ability to quick...

Do I have a choice of Body Shops?
Yes, you can choose any reputable repair shop to repair your vehicle. We do have preferred repair s...

Can I use any repair shop when I have an accident?
Yes, you can have your vehicle repaired in the facility of your choosing. If you would like assista...

Can I use any repair shop?
Yes, you can have your vehicle repaired in the facility of your choosing. If you would like assista...

I have moved to a new address. Do I need to notify you?
Yes. If you have moved to a new address we need to know about it for two reasons. First, we need to...

How do I add a driver to my policy? What will I need?
You have the option of adding a driver via our customer service website or by contacting our custom...

How do I add a vehicle to my auto policy? What will I need?
You have the option of adding a vehicle via our customer service website or by contacting our custo...

What is the process if a member of the household moves out?
You have the option of deleting a driver via our customer service website or by calling our custome...

How do I delete a vehicle off of the policy?
You have the option of deleting a vehicle via our customer service website or by calling our custom...

Can I make a payment using ACH?
21st Century Insurance does not currently accept ACH payments...

Does 21st Century Insurance offer flood insurance?
You may receive information on Flood Insurance from one of Customer Care Specialists by dialing 800...

To whom am I actually speaking to receive this quote? (licensed agents, etc.)
You will be referred to our licensed agents, so that we can provide you the best quotation possible...

Does my 21st Century Insurance auto policy cover me while driving in Canada and what proof of insurance do I need?
Your 21st Century Insurance auto policy will cover you while driving in Canada. You will need Canad...

Who should I call to determine the status of the appraisal?
Your adjuster is always happy to help you and answer any questions you may have. If you need to con...

What happens after I report a loss?
Your claim is then assigned to a claim representative who will contact you to go over the facts of ...

I made a policy payment online. Is there a confirmation number that can be used as verification?
Your payment is credited at the time payment is made but it will take 1 - 2 business days to post t...

Does my 21st Century Insurance policy cover me while in Mexico?
Your policy contract does not provide any coverage for losses that occur in Mexico. If you would li...

How can I view my policy online?
Your policy information may be viewed online at www.21st.com. Our website allows you to access your...

How long is my auto quote guaranteed?
Your quoted price will be available for the entire day in which you received the quote, which leave...

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