- Insurance Information
- I just bought a new car. What do I ne...
I just bought a new car. What do I need to do to get it added to my policy so I have coverage?
First, congratulations on your new automobile.
Getting coverage for your new vehicle is simple. You can call our Customer Service number and a friendly Customer Service Representative will get your vehicle added to your policy right away. Please contact our auto customer service department at 1-800-241-1188. The auto service department is available from 7:00 AM until midnight in your respective time zone. Our Interactive Voice Response system (IVR) and website are available 24 hrs a day, 7 days a week. Or, you can go online to the 'Manage Your Policy' section of our policyholder service site and add the vehicle to your policy yourself. If you haven't already done so, you will need to register your policy to access it online.
When you purchase a car, the dealership will require proof of auto insurance before you leave the lot. In most states, you can use a current declarations page or ID card for another vehicle as valid proof of insurance for a minimum of 14 days until you receive your ID card in the mail.
Please be sure to notify us within 14 days after the purchase of your new vehicle. Even if your dealer says he will take care of adding the vehicle to your policy, it's a good idea to double check to avoid any coverage dispute in the event of a loss.
Special Notice to New Jersey and Delaware policyholders - Due to specific state requirements, we are unable to fax ID cards. Requests for ID cards in these states will be sent via postal mail only.
Special Notice to New York policyholders - The State of New York specifically requires an ID card listing the new vehicle, rather than a current declarations page, for newly purchased vehicles to verify coverage. In New York, the Identification Card must match the vehicle registration EXACTLY. If the name and address on your policy does not match your vehicle registration, please call customer service to request your ID card. Thank you.