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Introducing HelpPoint® Claim Services by Farmers®



HelpPoint Claim Services

21st Century Insurance customers will now benefit from a new claim service experience.

Welcome to HelpPoint Claim Services by Farmers® - the new name and face of auto claim services for the entire Farmers Claims organization. HelpPoint Claim Services serves our 21st Century, Farmers, Foremost, Bristol West and Zurich Small Business customers.

As a customer, you probably associate your coverage with the company name printed on your policy. We hope our new name helps reassure you that you’ll be assisted by reliable and knowledgeable insurance professionals within the Farmers Claims organization - whichever brand you have purchased.

Our award-winning claims service is staffed with over 12,500 claims professionals who are focused on helping you when you need us most. So, when you call one of our HelpPoint Claim Services call centers or a local Claims office, you’ll now be greeted by "Thank you for calling HelpPoint Claim Services."

Here is what else makes HelpPoint Claim Services unique:

  • Convenience: You can contact us 24 hours, 7 days a week to speak with a knowledgeable professional for all your claim needs.

  • The Farmers Direct Repair Program: This trusted network of more than 2,500 repair facilities nationwide gives our customers faster service and quality repair work - all of which is guaranteed for as long as you own your car.

  • Mobile Claims Centers: If disaster strikes, our Mobile Claims Centers (MCCs) and claims representatives arrive swiftly to help our customers file claims, answer insurance questions, and access our free satellite communications and Internet services.

  • GPS-equipped claims vehicles: Our fleet of claims vehicles is equipped with GPS technology to help ensure that our field claims representatives and resources arrive quickly when you need them.

Make no mistake: Best-in-class customer service is our standard. It is also our passion and what we do best. That's our pledge.

If you have questions about HelpPoint Claim Services by Farmers or have a claims need, please contact us at (888) 244-6163.

1Management over Zurich Small Business, which serves independent agents, was acquired by the Truck Insurance Exchange, which is one of the Farmers Exchanges and a member of the Farmers Insurance Group of Companies®, in June of 2008. Zurich Small Business® is a registered trademark of Zurich Insurance Company, used by permission. 9002988 02/10

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