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December 2010

21st Century receives fourth consecutive J.D. Power and Associates Call Center Certification

The feedback from our customers is clear - service really does matter when they call about their auto policies.

We are proud to announce that for the fourth-consecutive time, J.D. Power and Associates has recognized 21st Century Insurance Call Centers for delivering "An Outstanding Customer Service Experience" through their Call Center Certification Program. 21st Century is one of a select group of auto insurance companies to achieve that distinct honor.

The Call Center Certification Program allows companies to identify and focus on critical areas of customer satisfaction by utilizing best practices that are aligned with customer needs. The program also provides an advantage for call centers in marketing and promoting their efforts to improve customer satisfaction, thereby attracting more clients.

Eligible call centers are measured for effectiveness in the following areas: recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities.

This is another example of how at 21st Century, we are committed to providing the highest quality customer service possible.

For J.D. Power and Associates Certified Call Center Programsm  information, visit www.jdpower.com.

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