How HelpPoint works for you
HelpPoint® Claim Services by Farmers® helps serve customers with claims and emergencies.
A staff of more than 12,500 claim service professionals means you receive assistance when it's needed. As part of the Farmers® family of companies, 21st Century Insurance customers benefit from the same outstanding claim service.
How to file a claim
To file a claim with 21st Century, using your mobile device, open the 21st app and click on Claim Services (you will be prompted to run the Farmers iClaim app to complete the process). You can also visit 21st.com for more information or to file a claim online or call (888) 244-6163 with your auto claim needs.
After the claim is filed
As part of the Farmers family of companies, 21st Century Insurance is proud to offer auto claim services through HelpPoint® Claim Service by Farmers®.
To assist in getting your car back on the road we offer the Farmers Circle of Dependability Program. This program consists of a trusted network of more than 2,200 repair facilities nationwide that provides customers faster service and high quality repair work that is guaranteed for life as long as you own your car.
Available 24 hours a day 7 days a week, HelpPoint's knowledgeable claim professionals are ready for all of your auto claim needs. In the event of a catastrophe, our trained and specialized Catastrophe Teams are ready to provide-on-the-scene service as needed.
HelpPoint Claim Services by Farmers and 21st Century Insurance - There for you when you need it most.