I need to cancel my policy. What do I need to do?

We're sorry to hear you're requesting cancellation; we value your business and you as a customer of 21st Century Insurance. We would like to know what we can do to keep you as a customer. If you would like us to review your policy with you, please contact our auto service department toll-free at 1-800-241-1188. We can review your insurance coverage selections to make sure the coverage amounts and deductibles you've chosen are appropriate. Our friendly, knowledgeable service representatives will be happy to assist you. If there is nothing we can do to keep you as a customer, you may send your cancellation request either by fax or regular mail.

New Policy Cancellation

If you have a new policy that you wish to cancel before the policy effective date, you may contact our office toll-free at 1-800-241-1188 or send the request either by fax or regular mail.

Mid-Term Cancellation

If your policy is in force and you would like the cancellation date to be effective before the renewal date, please send your request in writing either by fax or regular mail.

Renewal Cancellation

If you wish to cancel your policy at the renewal date and a payment has not been made towards the renewal policy, you may notify us either by telephone, regular mail or fax. Contacting us prior to the renewal date will avoid unwanted bill notices. For our Florida policyholders, please note that we must receive your cancellation request in writing either by fax or regular mail.

Backdate Cancellation

If you have purchased a new policy with another carrier and would like to backdate your cancellation to coincide with the start of the new policy, please send us a copy of your new policy's declarations page either as an attachment via fax or regular mail.

How to Send Your Request

Whether you are submitting your cancellation request by regular mail or fax please state that you wish to cancel your policy and include the following in the body of the letter:

Name of Policyholder

Address of Policyholder

Policy Number

Date of Cancellation

By Fax

  • California Residents 800-842-3057(FAX)
  • Non-California Residents 866-447-2611(FAX)

By Mail

Please mail your request to the address listed below:

21st Century Insurance
PO Box 15510
Wilmington, DE 19886-9252

Please note that mailed requests may take anywhere from 5-7 business days to process but will be effective on the date requested or the day after the postmark. Fax requests may take 1-2 business days to process but will be effective the date they were sent. All requests are subject to the proper documentation required above. Once the cancellation request has been processed, any excess premium will be refunded to you.

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