The well-being of our customers is always top of mind for us at 21st Century Insurance. With concerns about the
Coronavirus (COVID-19), we are taking steps to help protect the health and safety of our customers and employees,
while continuing to provide you the best possible service.
With this in mind, 21st Century is dedicated to offering a variety of service options to help you manage your auto
insurance policy.
File Claims remotely - If you need to file a claim, you can do so online, or by calling
1-888-244-6163. Our claims representatives have online tools to help them assist customers
throughout the claims process. Should your claim require an in-person visit, we are closely
monitoring and applying the most up to date CDC guidelines and recommendations.
24/7 online self-service for managing your account - 21st.com and our Mobile App equip you
to handle many of your needs remotely. Should you need to access your ID card, review your
policy documents, pay a bill or make policy changes you can do so using these self-service tools.
Download the 21st Century Insurance Mobile App.
Towing & Roadside Assistance - We know you may be on the road and need help. Roadside
Assistance is currently active and our team is here to assist you. If you need roadside assistance,
just call the number on the back of your ID card/1-800-439-5587.
If you're directly affected - If you experience a hardship as a result of COVID -19, please call
1-800-241-1188 during our operating hours (Monday - Friday 7am-7pm PST & Saturday 7am-6pm
PST) to review your policy and particular circumstances.
We will continue to monitor the situation closely and will make additional adjustments as needs arise. Rest
assured we are putting measures in place to help take care of our employees as well so they can continue to
best serve you during this difficult time.
From everyone at 21st Century Insurance, we want to say thank you for your business.
